Description:
RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Charlotte, NC. As a Senior Business Analyst, you will lead customer journey discovery, system analysis, and requirements definition across IVR and IVA platforms, playing a key role in shaping the future of conversational customer experiences. Customer Experience & Stakeholder Engagement (30%): * Lead customer experience discovery sess
Feb 27, 2026;
from:
dice.com