Description:
Job Title: IVR Business AnalystLocation: Charlotte, NC 28273Duration: 12+ month ContractJOB DESCRIPTION:Must have skills:Skillset: IVR domain knowledge, Business analysis.Detailed Job Description:Should have experience in working in Telecom sector, ideally in IVR area particularly in conversational IVR area.Should have experience in caller experience testing initiatives, identifying usability gaps and recommending improvements that enhanced customer satisfaction and self-service effectivenessSho
Feb 5, 2026;
from:
dice.com