Description:
We're looking for a Voice & AV Operations Technician to support the reliability, performance, and monitoring of critical voice, contact-center, and collaboration systems. This person will work onsite in Columbia, MD. Key Responsibilities Monitor and support Genesys Cloud and/or NiCE voice environments, ensuring availability and rapid incident response.Troubleshoot IVR, call flows, routing, voice quality, and signaling issues.Lead incident communications, maintain runbooks, and follow change-man
Feb 5, 2026;
from:
dice.com