Program Analyst

Description:

The employee will serve as the Program Analyst (Clinical Outreach Specialist), located in the Technology and Innovation Department Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Requirements:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026.

Grade Requirement : For CTAP eligibility, an applicant's selection priority applies when the vacancy: (1) is at a grade or pay level with a representative rate no higher than the representative rate of the grade or pay level of the CTAP eligible's permanent position of record; (2) has no greater promotion potential than the CTAP eligible's permanent position of record; (3) is in the same local commuting area as the CTAP eligible's permanent position of record; (4) is filled during the CTAP eligible's eligibility period; and, if applicable, (5) is filled under the same excepted appointing authority as the CTAP eligible's permanent position of record if the CTAP eligible is an excepted service employee and the agency CTAP provides selection priority in the excepted service.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 4/5 of the following specialized experience: Evaluating and applying current technology advances for solving problems related to data collecting; Collaborating with internal and external groups on special projects, program initiatives, policies, best practices, and research strategies; Operating multiple information systems, emerging media, and technology to maximize efficient communication; Drafting of policies, procedures, briefings and presentations pertaining to mental health care or suicide prevention; Performing analysis on emerging technology trends for developing data collection methods for data retrieval and maintenance of relational databases.

Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position:

• Decision Support
• Performance Measurement
• Requirements Analysis

Work Environment: Work is performed in an office setting. May require occasional travel. The incumbent will be supplied with and required to wear an officially approved uniform during all VCL special events.

Physical Requirements: Work is primarily sedentary. There is some walking, standing, bending, and carrying of light items such as books, papers, and files.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .