Description:
This position is located in the Office of Human Resources (OHR), Enterprise Training Division and functions as the agency's Chief Learning Officer. This position leads the Enterprise Training Division to plan, develop, and deliver first-class training and development initiatives that enables the USPTO to accomplish its important missionRequirements:
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Administrative and Management Positions .Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-14.
Specialized experience for this position includes:
- Experience serving as a lead or manager for a training division, including providing guidance to lower-graded specialists or program managers, managers, supervisors, and executives.
- Experience developing, implementing, and evaluating enterprise-wide training and employee development programs to achieve goals and objectives (e.g. identifying training needs, designing program components, researching/recommending potential providers, managing program logistics, applying adult learning principles and incorporating a variety of technologies and techniques);
- Experience managing the process for procuring training and development program vendors, (e.g. developing statements of work, coordinating with a resource management or procurement office to ensure training proposals meet the needs of the agency, and ensuring procurement processes comply with Federal regulations or company policies, working with vendors and/or task order managers to ensure proper delivery of services); and/or
- Experience interpreting and developing policies for accomplishment of human resources development activities/programs for an agency.
The incumbent must possess the following supervisory competencies to be successful in this position:
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.