Description:
Role: Business Analyst with IVR contact center Location: Charlotte, NC (Onsite) Type: Contract Position Exp: 6+ Years Job Description Required Skills: 6+ years of Business Analyst experience.Strong knowledge of IVR platforms, ACD, call routing, CTI, and contact center operations.Experience with requirements gathering, BRD/FSD creation, and process documentation.Familiarity with tools like Visio, Lucidchart, or call-flow design tools.Excellent communication and stakeholder management skills.
Feb 11, 2026;
from:
dice.com