Customer Service Representative

Description:

Are you up for an exciting challenge of working as a Customer Service Representative? If so this job is for you. This position can jumpstart your career by learning about an agency that celebrates, supports and thrives on building intellectual property and experience and what it's like to work at the United States and Patent Trademark Office (USPTO) in the Office of Patents Stakeholder Experience, Stakeholder Support Division.

Requirements:

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards (opm.gov)

Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-06.

Specialized experience for this position includes:

• Experience communicating with a diverse audience;
• Experience applying policies and regulations; and
• Experience with automated database systems

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.