Description:
RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT. Summary: This role plays a critical part in reimagining the customer experience through AI driven self service, with a focus on unifying and optimizing customer journeys across Conversational IVR and IVA platforms. You will lead customer journey discovery, system analysis, and requirements definition to support large scal
Feb 27, 2026;
from:
dice.com