Description:
The Information Technology Technician provides administrative and technical support across a broad range of IT functions, including hardware and software management, network support, asset and inventory tracking, and end-user services. A substantial portion of this role involves providing frontline IT Help Desk support, serving as a primary serving as a primary point of contact for technical assistance and troubleshooting for both technical and non-technical users.Requirements:
MINIMUM QUALIFICATIONS:- One year of specialized experience.
- Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
- Excellent interpersonal skills. Ability to exercise sound ethics and mature judgment and interact professionally and tactfully with a wide variety of persons.
- Experience with PC installation, repair, upgrades, and troubleshooting, including administration and support of Microsoft
- Windows 10 and 11 and the Microsoft Office suite.
- Ability to communicate technical information clearly and effectively, both verbally and in writing, to non-technical end users.
- Proven ability to manage multiple priorities and projects with minimal supervision.
- Demonstrated ability to work collaboratively and professionally in a team-oriented environment.
- Demonstrated commitment to performing excellent customer service.
- A bachelor's degree in computer science, MIS, or related field.
- Hands-on experience with configuring, imaging, and installing various computer workstations and peripherals.
- Experience providing high-quality end-user support to a large user population in a fast-paced, technically diverse environment.
- Strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked environment.
- Hands-on experience administering physical and virtualsystems, applications, and related IT infrastructure systems.
- Familiarity with business-grade technologies and concepts such as Adobe Acrobat, computer imaging, Windows Server, Microsoft Active Directory, Microsoft Office 365, Microsoft Teams, PDQ Deploy, PDQ Inventory, risk assessment and mitigation, and virtualization platforms.
- Experience with basic networking concepts, or a demonstrated interest in learning networking fundamentals.
- Experience ensuring 24/7 availability of mission criticalsystems.
Feb 17, 2026;
from:
usajobs.gov