Description:
Overview DecisionPoint seeks a Service Desk Manager to lead Tier 1 IT service desk operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). The Service Desk Manager is responsible for overall project management of complex, multi-task IT service desk operations within a large federal enterprise environment. This role ensures operational excellence, Service Level Agreement (SLA) compliance, workforce optimization, and continuous servic
Feb 26, 2026;
from:
dice.com