Description:
About this Position: Job Title: Service Desk Analyst- (Tier 1/Tier2 Hybrid role) Position Responsibilities: Deliver Tier-1 Support in office. Answer, validate and triage incoming: phone-in Incidents and Requests from Internal employees. email submitted Incidents and Request from Internal employees. self-service ticket submissions routed from Internal employees. Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up. Identify and perform First Contact Resolution
Feb 13, 2026;
from:
dice.com