IT SPECIALIST (CUSTSPT)

Description:

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Requirements:

Basic Requirements: Incumbent must have IT-related experience demonstrating each of these following four competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail . IT-related experience demonstrating this competency includes : analyzing a wide variety of requests, including difficult, or unusual assignments in application software, database management systems, computer hardware systems or other technical assessments in order to direct the execution of the operational computer run through analysis and management of all ongoing real-time computer systems processes.
2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services . IT-related experience demonstrating this competency includes: Applying customer support principles sufficient to receive, respond to, and resolve basic customer reported and monitoring system reported processing issues.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency includes: Analyzing errors in the production of METOC products and services and making corrective recommendations to management.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency includes: Working with senior programmers and technicians as required to solve technical problems and to restore operational systems to full capacity.

In addition to experience demonstrating the four competencies above, incumbent must have the following IT-related specialized experience:

To qualify for a GS-09 , your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Experience utilizing Linux operating system and diagnosing/resolving system incidents, problems, and events.
• Experience implementing knowledge of software failure/recovery procedures.
• Experience applying knowledge of information assurance principles and practices.
• Experience demonstrating knowledge of 24/7 IT data processing.
• Experience displaying knowledge of software monitoring and evaluation for High Performance Computing clusters.
• Experience executing, implementing, documenting, and debugging database systems and software applications.

To qualify for a GS-07 , your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Experience utilizing Linux operating system and assisting in diagnosing/resolving system incidents, problems, and events.
• Experience accurately defining incidents, problems, and events in the trouble ticketing system.
• Experience conducting research for troubleshooting novel client-level problems.
• Experience applying knowledge of information assurance principles and practices.
• Experience demonstrating knowledge of 24/7 IT data processing.
• Experience displaying knowledge of software monitoring and evaluation for High Performance Computing clusters.

Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.