Information Technology Specialist (CUSTSPT)

Description:

This vacancy is for a GS-2210-11, Information Technology Specialist (CUSTSPT) located in the Department of Homeland Security, U.S. Coast Guard, BASE NATIONAL CAPITAL REGION in WASHINGTON, District of Columbia.

Requirements:

To qualify at the GS- 11 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-09 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

• Providing technical assistance to end users for hardware, software, and network issues; diagnosing and resolving IT problems in a timely manner.
• Assisting with the management of access controls and user accounts, supporting the implementation of security protocols, monitoring system access to ensure compliance with organizational policies and helping to protect IT resources from unauthorized access.
• Training end users on software applications, IT policies, and best practices; answering questions and clarifying procedures.
• Assisting with analyzing recurring technical issues and system incidents; identifying root causes and trends; evaluating the effectiveness of existing solutions; and assisting with the implementation of corrective actions to prevent future problems.
• Reviewing IT incident and help desk data; identifying patterns or emerging trends; assessing impacts to system performance; and recommending process improvements or corrective actions.

Or

Three full years of progressively higher-level graduate education;

Or

Ph.D. or equivalent doctoral degree.

NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.


NOTE: Education can be substituted for experience at this grade level.


National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.