Description:
Provide proactive monitoring, incident and problem management, and event response for voice services supporting business operations across Genesys Cloud and/or NiCE contact-center environments; execute changes with appropriate governance and documentation (release/change discipline); maintain operational documentation/runbooks and contribute to continuous service enhancements; coordinate vendors/carriers as required; administer and troubleshoot IVR and voice services, call flows, routing, and su
Feb 6, 2026;
from:
dice.com