Administrative Support Assistant

Description:

This position is established in the El Paso VA Healthcare System (EPVAHCS). The incumbent functions as a specialized administrative and program assistant for the organization's Patient Safety Manager (PSM) and High Reliability Organization (HRO) Programs under Quality, Safety, and Value Service (QSV). The PSM/HRO Assistant supports all areas of Patient Safety and HRO.

Requirements:

You may qualify based on your experience as described below:

* Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA, JCAHO, OSHA, and other guidelines associated with violence prevention, education, and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel, or comparable word processing and data analysis software, to effectively complete and manage correspondence, tracking, reporting, and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB. You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Interpersonal Skills
• Reasoning
• Self Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved, and actively train staff in all four levels of PMDB. This requires frequent physical effort, standing, walking, bending, sitting, and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .