Description:
Job Summary The IT Application Manager - Customer Service is responsible for the overall management and strategic oversight of the organization's Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline op
Feb 2, 2026;
from:
dice.com