Description:
The Mid-Shift Supervisor leads Major Incident Management operations during assigned shifts, ensuring rapid response to critical IT outages impacting VA services nationwide. Responsibilities include supervising staff, coordinating technical teams, managing the full incident lifecycle, and maintaining clear communication with stakeholders. The role ensures policy compliance, operational excellence, and continuous improvement to protect mission-critical services for veterans.Requirements:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026.You may qualify based on your experience as described below:
BASIC QUALS:
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience .
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Specialized Experience: Experience managing unscheduled service interruptions, including written notifications, resource gathering, telephonic bridge communication, technical research and investigative analysis; Developing IT SOPs, desk references and/or policies; Participating in the planning of strategic goals as they relate to the management of major incidents.
Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.