Where

LEAD CUSTOMER SERVICE REPRESENTATIVE

$52,654 a year
Defense Finance and Accounting Service
Whitehall Full-day Full-time

Description:

This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment .

Who may apply: Current, permanent DFAS employees in the competitive service and current DFAS VRA employees reporting to DFAS Columbus and eligible Priority Placement Program DoD Military Spouse Preference applicants.

Requirements:

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for GS-07 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

For GS-07: Specialized experience at the GS-06 grade level is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers; interpreting technical materials and recommending improvements to workflow efficiency.

GS-07 Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher grade in Federal Service.
** The effective date of your SF-50 must reflect that you will meet the 52-week time in grade requirement within 30 days of the announcement closing. **

You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Jan 26, 2026;   from: usajobs.gov

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