Description:
The position in the Applicant Services Section, Next Generation Unit is ideal for the candidate who has experience working in the Individuals and Households Delivery Branch and Individual Assistance Disaster Recovery Programs performing caller services and casework, as well as supporting disaster recovery efforts while deployed to disaster operations to perform damage assessments.Requirements:
All qualifications and eligibility requirements must be met by the closing date of the announcement.
To qualify for this Emergency Management Specialist (Next Generation) Bilingual position at the IC-09 level, you must possess one full year of specialized experience equivalent to at least the IC-07 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
- Performing caller services in a contact center and/or field operations. (e.g., Registration intake, helpline, basic case analysis, etc.)
- Utilizing emergency management recovery processes and/or damage assessment guidelines to deliver disaster assistance.
- Providing guidance and/or advice on recovery issues.
OR Education
Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.
OR Combination of education and experience.
To qualify for this Emergency Management Specialist (Next Generation) Bilingual position at the IC-11 level, you must possess one full year of specialized experience equivalent to at least the IC-09 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
- Providing outreach to various external audiences on emergency management programs.
- Evaluating emergency management operations and developing plans, policies, and/or procedures.
- Developing presentations and reports for leadership and recommending solutions.
OR Education
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or
LL.M., if related
OR Combination of education and experience.
Selective Placement Factor : The incumbent must have the ability to speak, read and write in English in order to provide
comprehensive assistance.
Please read the following important information to ensure we have everything we need to consider your application:
- Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
- Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Are you qualifying based on your work experience?
- Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, it must contain the following information organized by experience/position : (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
- Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
- Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards