Description:
Job Title: Service Desk Analyst (level 1) Job Location: Plymouth, MA Job type: Contract Job Duration: Long Term. Job Description:- Key Responsibilities: Serve as the first point of contact for resident/public inquiries via phone, email, or chat. Accurately log and categorize queries using platforms like Servicenow, Jira, or equivalent ticketing systems. Collaborate with internal technical teams to triage issues and provide timely, accurate resolutions. Proactively minimize hold times and ensur
Jan 2, 2026;
from:
dice.com