Lead Transportation Assistant

Description:

The Washington DC Veterans Affairs Medical Centers- There are more than 2,000 employees and volunteers of the Washington DC VA Medical Center who take great pride in providing world-class healthcare to all veterans in an environment that fosters compassion, commitment, and service.

Requirements:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/02/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitors and reconciles daily workload reports, identifying discrepancies and initiating corrective action, coordinates the daily operations of the Beneficiary Travel program ensuring even workload distribution, monitors transportation schedules and staff assignments to maintain efficient Veteran transport service, responds to Veteran inquiries and resolves transportation issues in a courteous and timely manner, collaborates with clinical staff to ensure Veterans' special travel needs are addressed appropriately, provides guidance to staff on handling challenging customer service situations consistent with VA values.

You will be rated on the following Competencies for this position:

• Accountability
• Administration and Management
• Attention to Detail
• Customer Service (Clerical/Technical)
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires no special physical demands but will require some physical effort such as standing, walking, bending, or sitting. The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated, and ventilated.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .