IT Support Supervisor

Description:

The IT Support Supervisor performs first-line supervisory work related to automated systems within the Court, including system and application introduction, operation, coordination, and integration. The incumbent is responsible for supervising systems training and for overseeing the effectiveness of all office automation equipment within the Court. The IT Support Supervisor directs staff and ensures compliance with the appropriate guidelines, policies, and internal controls.

Requirements:

REQUIRED QUALIFICATIONS:

• The candidate must possess three years of specialized experience that includes progressively responsible administrative, technical, professional, supervisory, or managerial responsibility that provided the candidate an opportunity to gain skill in developing the interpersonal work relationships necessary to lead a team of employees and exercise mature judgment.
• The candidate must possess a minimum of five years of progressively responsible IT experience designing, implementing, or maintaining computer systems. This experience should include completion of computer project assignments involving systems analysis, computer programming, systems integrations, automation systems security, and IT project management. The successful candidate must have the ability to communicate effectively, both orally and in writing, with constituents from a wide variety of educational and professional backgrounds. Must be able to lift items weighing approximately 50 pounds; moderate physical effort may be involved in moving, connecting, or troubleshooting equipment. Demonstrate broad working knowledge of theories, principles, practices, and techniques of computer hardware and software, office automation, database design, and data communications. Display experience in analyzing, evaluating, and determining automation needs, and planning implementation to meet those needs. Exhibit skill in training non-automation personnel in automation techniques and processes.
• Apply knowledge of applicable programming languages, databases, application design, computer systems, and networks. Exhibit skill in determining causes of operating errors and generating or adapting programs, equipment, and technology to serve user needs. Demonstrate the ability to quality check and improve the efficiency and effectiveness of all systems and programs.
• Apply knowledge of supervisory and employee management principles. Display performance management skills through assessing and documenting employees' performance against established goals and objectives within a specific rating period. Display an understanding of applicable employee rights, protections, and avenues of appeal. Use mediation and problem-solving skills when managing conflicts in the workplace. Display skill in leading employees in the implementation of new ideas and better work procedures, including process redesign and evaluating and implementing potential process improvements.
• Demonstrate skill in the use of automated equipment, including word processing and spreadsheet applications, requisite Court computer programs, automated case management systems, financial records management systems, human resources systems, and related databases and applications.

PREFERRED QUALIFICATIONS:

• A bachelor's degree from an accredited four-year college or university, preferably in Information Technology Management, Public, Business, or Judicial Administration, or related field.
• Experience working with Office 365, Macintosh end user devices, HTML, Web Services, SharePoint, and Microsoft suite of applications.
• Understand and implement hardware and software, office automation, database design, and data communications.
• Advanced knowledge of networking, operating systems, servers, and thorough knowledge of LAN/WAN internetworking technologies.
• Functional knowledge of tools concerning database management.
• Knowledge of preventative maintenance activities.
• Cybersecurity knowledge and experience.
• Excellent communication skills, especially with a non-technical audience.
• Supervisory experience.