Information Technology Specialist (Applications Software)

Description:

"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more.

An incentive may be authorized.

Requirements:

A resume must be no more than two pages. If an applicant's resume exceeds two pages, the USAJOBS database will not allow the application to be submitted. For additional assistance, please visit: USAJOBS Help Center - Update your resume now so it meets new resume requirements

Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

Specialized Experience:
You qualify at the GS-11 grade level if you possess one of the following:

• One year of specialized experience, equivalent to the GS-09 grade level in Federal service, that demonstrates the ability to: 1) Deliver day-to-day operations, maintenance and user support on Microsoft Power Platform solutions; 2) Resolve common production issues; 3) Manage routine operational activities including validating and adjusting dataset refresh schedules and parameters, verifying on-premises data gateway health and service credentials, confirming secure connectivity to authoritative data sources, and implementing low-risk optimizations under change control in non-production environments prior to release; 4) Develop and delivering trainings, briefings, and job aids for use with Power Apps, Power Automate, and Microsoft Power BI; OR
• A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related; OR
• A combination of successfully completed graduate level education and specialized experience as described above that, when combined, equal 100% of the total requirement. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.

NOTE: Only graduate education in excess of the first two years may be used to qualify for the GS-11 level.

You qualify at the GS-12 grade level if you possess one of the following:

• One year of specialized experience, equivalent to the GS-11 grade level in Federal service, that demonstrates the ability to 1) Deliver day-to-day operations, maintenance and user support on Microsoft Power Platform solutions; 2) Resolve common production issues; 3) Manage routine operational activities including validating and adjusting dataset refresh schedules and parameters, verifying on-premises data gateway health and service credentials, confirming secure connectivity to authoritative data sources, and implementing low-risk optimizations under change control in non-production environments prior to release; 4) Develop and delivering trainings, briefings, and job aids for use with Power Apps, Power Automate, and Microsoft Power BI, 5) Collaborate with application developers, platform owners, cybersecurity personnel, data owners and stewards, business stakeholders, and vendors to support secure solution delivery and governed data access; 6) Execute IT Infrastructure Library (ITIL) aligned processes for escalations and problem management.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement.

Background Investigation: To ensure the accomplishment of our mission, FLETC requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Suitability/Fitness as a condition of placement in this IT Non-Sensitive, Moderate Risk position. This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Physical Demands: The work is primarily sedentary, involving long periods of sitting and using a computer, but may occasionally require walking, standing, and carrying light items such as papers and books. The position may also involve occasional lifting of equipment or materials weighing up to 25 pounds, and the work requires manual dexterity for tasks such as typing, using a mouse, and handling small components.

Work Environment: The work is performed in a typical office setting with adequate lighting, heating, and ventilation, but may require occasional travel for training, collaboration with other teams, or attendance at conferences and industry events. The position must adhere to safety protocols and procedures to ensure a safe working environment, and any travel or off-site work must comply with agency security and operational guidelines.

This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement.

Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade ( examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job ). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.