Description:
The Service Desk Team Lead serves as the primary point of contact and technical escalation within the service desk team, ensuring efficient and high-quality support for associates and end users. This role provides advanced troubleshooting, guidance, and coordination of daily operations, helping maintain service excellence and adherence to established service-level agreements (SLAs). The Service Desk Team Lead acts as a mentor to team members, supports process improvement initiatives, and collabo
Dec 19, 2025;
from:
dice.com