Description:
Role: Service Desk Manager Location: Arlington, VA(Onsite) Duration: 12+ Months Contract Visa:USC Required Skills & Experience 7 12 years of IT Service Operations experience with at least 3 years in team leadership. Strong proficiency in ServiceNow ITSM, including: o Incident/Request/Change/Problem workflows o Scripting basics & form customization (good to have) o Dashboarding & reporting o CMDB/Asset Management Experience managing distributed teams and 247 operations. Familiarity with ITIL proc
Dec 17, 2025;
from:
dice.com