Description:
Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments) Strong understanding with ability to troubleshoot API integrations (REST,
Nov 10, 2025;
from:
dice.com