Description: SLA Monitoring: Proactively monitor and manage call and ticket queues to ensure all interactions are handled within established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This includes tracking answer rates, ...

17 days ago

Get new documentation specialist jobs in Fairfax by email

By creating a job alert, you agree to our Terms You can change your consent settings at any time by unsubscribing or as detailed in our terms.